Terms of use

Last updated: 9 August 2026

These Terms of Use (“Terms”) govern access to the ArkenApps website, downloads, product information, and general dealings with ArkenApps. Software use is also subject to the applicable Software Licence Agreement and product-specific terms. If you do not agree to these Terms, do not use the website or obtain our products through it.

1. About ArkenApps

ArkenApps is a software enterprise registered with the Ministry of Micro, Small & Medium Enterprises, Government of India under Udyam Registration No. UDYAM‑JK‑21‑0078157, based in Srinagar, Jammu and Kashmir, India.

2. Website information

We aim to describe products accurately, but website material is general information unless incorporated into an accepted order or written agreement. Screenshots, examples, roadmaps, compatibility statements, product names, packaging, availability, and pricing may change. A website statement is not a service-level commitment, bespoke specification, professional advice, or warranty unless expressly identified as such.

3. Eligibility and lawful use

You may use this website and purchase products only where doing so is lawful. You are responsible for complying with the laws, internal policies, sanctions, export controls, privacy obligations, procurement rules, and industry requirements applicable to your location and intended use.

4. Orders, Merchant of Record, and payment

Paid digital products may be sold through a third-party Merchant of Record. Where Lemon Squeezy processes an order, the legal checkout transaction, payment collection, applicable transaction taxes, receipt or invoice, payment fraud handling, chargeback administration, and refund processing may be performed by Lemon Squeezy under its own terms. ArkenApps remains responsible for supplying and supporting the ArkenApps product in accordance with our applicable product terms.

An order is subject to acceptance, successful payment, applicable fraud and compliance checks, product availability, and any limitations disclosed at checkout. We may refuse or cancel an order where reasonably necessary to address error, fraud, sanctions, abuse, unlawful use, or an incorrect product listing, subject to applicable law and the Merchant of Record's procedures.

5. Software is licensed, not sold

Payment for software purchases a licence to use the applicable edition within the stated licence scope; it does not transfer ownership of source code, software architecture, trademarks, design, documentation, or other intellectual property. Installation, activation, copying, and use of ArkenApps software are governed by the Software Licence Agreement.

6. Downloads and delivery

Digital delivery may be made by direct download, emailed order link, customer order portal, licence key, activation entitlement, or another electronic method. You are responsible for providing a correct email address and maintaining reasonable access to the account or address used for purchase. Download availability does not itself expand the permitted number of installations or users.

7. Free products and demonstrations

Free, demo, beta, preview, and trial products may be subject to functional, usage, time, personal-use, non-commercial, device, or support limitations. We may change or discontinue a free offering without creating an obligation to provide a paid replacement. Separate Free Edition terms apply where published.

8. Refunds

Refund eligibility is governed by the Refund Policy, any mandatory consumer rights, and, where applicable, the procedures and rights of the Merchant of Record. Digital delivery, download, activation, or substantial use may affect whether a discretionary refund is appropriate.

9. Customer responsibilities

You are responsible for the environment in which you install and use software, including supported operating systems, backups, storage, permissions, antivirus and endpoint controls, network policy, user access, and the lawfulness of the files and data you process. You should maintain independent backups of business-critical information before installing software, applying updates, or processing important files.

10. Acceptable use

You must not use the website, downloads, licences, or products to infringe rights, gain unauthorised access, steal credentials, distribute malware, evade security controls, conduct unlawful surveillance, violate sanctions or export controls, or process information that you are not authorised to access. You must not attack, overload, scrape at unreasonable scale, probe, or interfere with the website or related infrastructure without permission.

11. Intellectual property

ArkenApps and its licensors own the website, software, product names, logos, documentation, interface designs, code, graphics, and other proprietary material, except for third-party material identified as such. You may not reproduce or use ArkenApps branding in a manner that suggests endorsement, affiliation, or partnership without written permission.

12. Third-party services

Our website or software may link to, rely on, or integrate with operating systems, open-source components, payment services, cloud services, libraries, or other third-party products. Those services are governed by their own terms. We are not responsible for a third-party service we do not control, although we will address ArkenApps defects caused by our own integration where reasonably appropriate.

13. No professional advice; high-risk use

ArkenApps products provide software functionality and are not a substitute for legal, accounting, medical, financial, compliance, forensic, or other professional advice. Unless expressly agreed in writing for a specific deployment, our products are not designed for life-support systems, emergency response, aviation or nuclear control, weapons systems, or other use in which failure could reasonably be expected to cause death, personal injury, or severe environmental harm.

14. Disclaimers

Except for warranties expressly stated in an applicable licence or written agreement and rights that cannot lawfully be excluded, the website and general website content are provided “as is” and “as available”. We do not guarantee uninterrupted availability, freedom from all errors, or suitability for a purpose not expressly agreed.

15. Limitation of liability

To the fullest extent permitted by law, ArkenApps is not liable for indirect, special, incidental, punitive, exemplary, or consequential losses arising from the website, including loss of profit, revenue, opportunity, goodwill, data, or expected savings. Product-specific liability is governed by the applicable Software Licence Agreement or written customer agreement. Nothing excludes liability that cannot lawfully be excluded.

16. Indemnity for unlawful misuse

To the extent permitted by law, you are responsible for claims, losses, and reasonable costs resulting from your unlawful use of our website or products, your infringement of another person's rights through content or instructions you provide, or your deliberate breach of applicable licence restrictions.

17. Privacy

Our handling of personal data is described in the Privacy Policy. Customer-controlled business data processed locally remains subject to the customer’s own instructions, environment, and legal obligations unless it is separately provided to ArkenApps for support or another contracted service.

18. Changes

We may update these Terms as our products, providers, commercial model, or legal obligations change. The current version is identified by the date at the top of the page. A material change will not retrospectively remove a fully paid perpetual licence already granted except where necessary to comply with law or enforce an existing licence restriction.

19. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to mandatory rights that apply in your jurisdiction, disputes concerning this website or these Terms are subject to the exclusive jurisdiction of the competent courts at Srinagar, Jammu and Kashmir, India. A product-specific, enterprise, marketplace, or signed agreement may specify different terms for the relevant transaction.

20. Contact

Questions concerning these Terms may be sent to arkenapps@outlook.com. Product support requests should be sent to support@arkenapps.com.